|Do you ship to my country?|
|Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
International Customers (outside the US): To avoid shipping delays due to credit card and identity verification processes, payment via PayPal or Wire Transfer is recommended. If paying with a credit card, your billing and shipping address must be the same, and your phone number must match the number on file with your bank.
|What are my payment choices?|
|During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.|
|When will my order ship and what are my shipping charges?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
Most orders ship direct from our Illinois warehouse, while other items ship from New Jersey, California, France or the United Kingdom.
Please note that we reserve the right to revise shipping methods when it will expedite the delivery of your order, i.e., multiple items have been ordered that are shipping from separate warehouses; partial order shipments where there may be a few days lapse in inventory replenishment; the order was placed after our daily pickup for a specified carrier and there is still time to ship it with another, etc. Rest assured, we would never use a shipping carrier that is not trustworthy or reliable. All orders are shipped with insurance and some may require a signature due to value or content.
|What is the return policy?|
|Please see our Terms & Conditions for complete details regarding our return policy.|